A ServiceNow And NVIDIA announced a partnership to develop powerful Generative AI capabilities for enterprise IT.

Both companies believe they can transform business processes with faster, smarter workflow automation.

Implementing Generative AI for Enterprise IT

Using NVIDIA accelerated software, services and infrastructure, ServiceNow develops data-trained custom large language models (LLMs) specifically for its ServiceNow platform, an intelligent platform for end-to-end digital transformation.

The goal is to empower ServiceNow AI with new ways to use Generative AI across the enterprise, including for IT, customer service teams, employees, and developers to automate workflows and quickly improve productivity.

ServiceNow also helps NVIDIA optimize its IT operations with these generative AI tools that use NVIDIA data to tune NVIDIA NeMo base models running on a hybrid cloud infrastructure comprised of the NVIDIA DGX Cloud and NVIDIA DGX SuperPOD AI local supercomputers.

“IT is the “nervous system” of all modern companies in all industries”, says Jensen Huang, founder and CEO of NVIDIA. “Our collaboration to create ultra-specialized generative AI for enterprises will increase the capabilities and productivity of IT professionals around the world using the ServiceNow platform.“.

Changing digital business with generative AI

ServiceNow and NVIDIA are exploring several options for using generative AI to optimize and improve enterprise performance. This includes the development of intelligent virtual assistants and agents to quickly resolve a wide range of user questions and support requests with custom built AI chatbots that use large language models (LLMs) and focus on IT tasks.

To simplify the user experience, companies can customize chatbots using their own data to create a core generative AI resource that stays relevant across many different queries.

These use cases for generative AI also apply to customer service agents, allowing them to prioritize with greater accuracy, saving time and improving results. Customer service teams can use generative AI to automatically resolve issues, create knowledge base articles backed up with customer briefs, and chat summaries for faster delivery, resolution, and completion.

In addition, generative AI can improve employee performance by helping to identify opportunities for growth. For example, providing personalized training and development recommendations, such as courses and mentoring, based on natural language queries and employee profile information.

“The growing need for digitization of workflows and processes makes the partnership between ServiceNow and NVIDIA even stronger. In Brazil, companies are increasingly digitizing to modernize and optimize performance. Generative artificial intelligence will be a powerful ally in this regard.“, – says Marcio Aguiar, director of corporate division of NVIDIA in Latin America.

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Source: NVIDIA

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