Complaints about the SanDisk Extreme 4TB and 2TB portable SSDs have been surfacing in recent months. Parent company Western Digital has now partially responded to this.

There have been many complaints about the SanDisk Extreme Portable SSDs on social media such as Reddit over the past few months. These are both 2 TB and 4 TB hard drives. But WD’s answer doesn’t seem to be entirely complete.

What is wrong

The main problems cited are data loss and devices that become completely unreadable or that data cannot be written to. There was even one user reporting problems with two different 2TB drives.

According to unconfirmed rumors, these are only devices that were produced after November last year, but such online balloons cannot always be trusted. Western Digital markets the SanDisk Extreme Portable SSDs as rugged and reliable, with a five-year warranty. The current complaints are therefore not advertising for the company anyway.

Response from WD

Western Digital, meanwhile, said it is aware of the issues and a fix is ​​on the way. The company will release an update of the firmware on its website shortly; Users can also contact customer service at any time to ask for help.

However, a possible refund was not discussed, which in turn led to online dissatisfaction among customers.

An important “detail” is that WD is only talking about firmware updates for the 4TB models. The question now is whether the absence of the SanDisk Extreme Portable SSDs 2 TB is an omission or whether it was deliberately omitted.

Following last month’s security incident, this is Western Digital’s second round of bad news in a relatively short period of time. It has recently been confirmed that a lot of sensitive data could be stolen.