To improve the security of clients who have Nu accounts, Nubank announced last Monday (22) two new tools that users can use.. The first one is the Reporting Channel.allowing reporting of fraud and coup attempts. The Me Roubaram feature allows people who are victims of theft to block their card. fast.

The second option is relevant both for customers whose mobile phone was stolen and are afraid that criminals will gain access to the application, and for people whose card was stolen. The site was designed to speed up card blocking for customers. to avoid any tax damage that may occur.

Nubank said that Me Roubaram’s website only allows account access by signing in to the account. After connecting to the platform, customers can temporarily block the physical and/or virtual card, as well as disable the mobile phone account and prevent transactions without authorization. It is available at this link.

“Nubank also has dedicated teams and channels open 24 hours a day to serve customers,” the company emphasizes in a presentation of the new features.

Relationship Center receives scam reports

Meanwhile, Nubank’s reporting channel allows anyone (digital bank customer or not) to report fraud attempts and brand misuse to the company. This usually happens with fake call centers and misleading ads featuring Nubank.

In a press statement, Nubank reiterates that the creation of a reporting channel is an unusual move in the financial market. To do this, the digital bank has teamed up with Contacto Seguro, where companies will send complaints for analysis and investigation.

Messages to the center opened by Nubank can be made at this link.

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