With a name like Zoom Revenue Accelerator for what used to be called Zoom IQ for Sales, it should be clear to everyone that the solution is a good thing for the business wallet.

Don’t say Zoom IQ for Sales, say Zoom Revenue Accelerator. Zoom IQ as a name for intelligent Zoom products is being revised. For employees of all types of businesses, the smart functionality evolves into the Zoom AI Companion, while the merchant version gets special treatment to highlight the positive impact on sales.

The Zoom Revenue Accelerator is an AI assistant tailored for sellers. The assistant can do classic tasks such as providing summaries, but the functionality goes beyond that. Zoom states that the AI ​​can use a (video) conversation to show what the mood of the other person was, give feedback on engagement and the relationship between speaking and listening. The tool can also distil subsequent steps.

New function

Under the new name, the assistant will receive new functions in the fall. The Virtual coach is a training environment in which real conversations are simulated. This should help with the onboarding of new sales reps and improve the consistency of the message your company is communicating.

From Deal Risk Signals Sales teams can set policies that the AI ​​relies on to raise alarms when a deal isn’t progressing fast enough. Discover Monthly He then listens to conversations to indicate how often and how competitors are mentioned in conversations.

Competition

With the Zoom Revenue Accelerator, Zoom must compete with solutions from other vendors that have more data and handle customer interactions from a different angle. Just think of Salesforce, which also has built-in AI with Einstein GPT to support sellers with similar capabilities. However, Salesforce customers have a huge historical database of customer interactions to work with.