Kyivstar was informed about the situation of the network on December 12 at 20:00. The company’s specialists partially restored the operation of landline services.

Kyivstar is gradually restoring services

The company said the restoration of services may occur gradually. Experts hope all services will be restored by Wednesday.

The company’s specialists are currently working on the restoration of other services and will do everything possible to finally complete this work on December 13, 2023. Restoration of services may occur gradually, of which we will inform you separately,
– reported the company.

The company’s customers will receive compensation

Kyivstar reported that after the network is stabilized, all subscribers and corporate customers who cannot use the company’s services as a result of the hacker attack will receive compensation.

The team also thanked law enforcement and government services for their immediate response and assistance. And also subscribers for understanding.

The entire Kyivstar team expresses its gratitude to subscribers, colleagues in the telecommunications market and corporate customers for their understanding and support,
– stated in Kyivstar.

At 21:15, Kyivstar also made an important announcement to subscribers. The mobile operator noted that scammers are becoming more active in various messengers. From here, the urge to rely only on official information.

“News about deadlines for compensation and network restoration will come only from the official pages of the company. We warn you not to share phone numbers and personal data with suspicious people, they may turn out to be scammers,” the company wrote.

Kyivstar’s IT infrastructure was partially destroyed

• A large-scale hacker attack was carried out on the core of the Kyivstar network in the morning. The SBU assumed that Russian special services might be involved.
• The company’s CEO, Oleksandr Komarov, said that cybercriminals probably want to arrange the maximum destruction of the operator’s IT infrastructure. According to Komarov, the attack was “very powerful” and the criminals managed to partially destroy the IT infrastructure. However, fortunately, there was no leakage of users’ personal data.
• As a result of these events, the SBU opened a criminal case and immediately launched an investigation under Article 8 of the Criminal Code of Ukraine.