Under the company’s post about restoring communication, users reported a new malfunction. The problems were noticed from the early morning hours of December 20.
Kyivstar has a new bug: What are the users’ problems?
Especially mobile app works intermittentlySome do not have mobile internet, some cannot make calls.
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Kyivstar’s mobile application works with interruptions – we are talking about technical work / screenshot of 24 Channel
Moreover Not everyone can use mobile internet From Kievstar.
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Mobile Internet shows it is working but does not load anything / 24 Channel Screenshot
How to comment on a failure in the company?
While people write angry comments, the company itself explains: Account verification via *111#, *112# does not work – it has not been restored yet.
You can check the status of your account by calling 466, 477 (only in Ukraine) and in the “My Kyivstar” application.
– They write in Kyivstar.
However, Channel 24 journalists could not reach these figures, they were busy.
Kyivstar reported a failure in West and South
People ask the company to contact them by making an official post explaining the situation.
Dear subscribers, we know that there are now difficulties in communication in some cities in the West and South of Ukraine. The company’s specialists are working to restore services. We do our best to resolve technical issues as soon as possible. We apologize for the inconvenience caused,
– noted in Kyivstar in response to comments.
The company later published a separate post containing the same text.
In the comments, users noted that they noticed problems in Transcarpathia, Lviv, Rivne, Dnipro, Odesa, Mykolaiv, Kharkiv and Sumy Oblast. Some write that there is no coverage, so it is impossible to call or receive SMS. Some users do not have internet at home.
A week later, there was a new failure at Kievstar
As you may remember, Kyivstar announced the solution to the communication problems following the hacker attack on the company on December 12. Read everything that is known about the attack on the company in our comprehensive material.