A survey by Digitate shows that 90 percent of companies will use AI automation as a (helping) workforce within the year. However, the human part has not yet been written off.

The influence of AI can be felt in many companies. It is not unknown that AI is already able to take on many tasks today. Companies cannot ignore it and implement this technology in different levels of their business. A research report from Digitate shows that 90 percent of IT decision-makers from various industries will implement automation processes in the coming year, with 58 percent planning to do so within the next six months.

AI as a new all-rounder

A fully autonomous company based solely on AI still seems a long way off. It has already been proven several times that AI is capable of designing many processes mechanically and autonomously. Companies are experimenting with AI. It is therefore evolving very quickly and can already take on many tasks to simplify work. This means employees can work more productively and have more time for the creative aspect.

Digitate surveyed 601 IT decision makers working at a company with more than 1,000 employees in the US. The report shows that up to 90 percent of companies have already used AI in the IT department, for example to automate the ticket system process. But AI is also used in other areas in 50 percent of cases, including: Supply chain managementCustomer service, human resources and Business operations.

Although 90 percent of companies will introduce AI into their operations in the coming year, the role of employees has not yet been written off. The majority say they want to use AI to support basic tasks, but human intervention is still necessary.

challenges

The implementation of these new AI developments in companies and the resulting opportunities to optimize various processes inevitably bring with them challenges. For example, the research shows that 26 percent fear that employees will leave or that some jobs will appear to be unnecessary. Despite these fears, 74 percent of IT managers see an improvement in employee satisfaction through automation.

Other concerns include long implementation times, access to the right tools, lack of appropriate ROI measurements, or lack of technical skills. Companies that can understand and overcome these pitfalls will benefit greatly from AI and automation.