Komarov also expressed hope that customers will return, as the operator is working diligently to restore the full range of services. However, the exact number of subscribers switching operators is not currently known. 24 Channels.

The company’s executive stated that the company’s immediate response following the cyber attack was to prioritize the restoration of services rather than monitoring the number of subscribers.

Komarov said that one of the reasons for the impossibility of an accurate count of subscribers leaving Kyivstar is that problems in the internal monitoring and analysis systems have not been fully repaired. Actual subscriber status statistics are expected to be available within a few days once these systems are restored.

Attack on Kievstar

Let us remind you that on December 12, Kyivstar was subjected to a large-scale cyber attack, which caused disruption to the business of millions of subscribers. Customers were left without access to communications and the internet, causing significant inconvenience and potential economic consequences.

Pro-Kremlin hacker group Solntsepok claimed responsibility for the attack, describing it as part of ongoing cyber attacks on Ukrainian infrastructure amid geopolitical tensions in the region.

Repeated communication difficulties

On Wednesday morning, December 20, Kyivstar subscribers encountered communication problems again. This time the outages affected users in the western and southern regions, but were not the result of an attack. The company said this was due to technical work aimed at restoring the system.