ING customers have been experiencing serious problems with digital services since Sunday. ING is supposed to restore the situation, but functionality remains limited.

ING’s digital services have been severely affected since Sunday. Yesterday the app was completely unusable and today the functionality is still very limited. Opening the application works again, but viewing the transactions in detail does not. It is also not possible to withdraw or deposit money at ATMs. If you want to log in to HomeBank via the desktop, you will encounter problems.

Not a total failure

Fortunately, customers are not completely helpless. Payment at payment terminals is still possible with a bank card as well as with Google and Apple Pay. Anyone who sees the end of the month coming and thought they would transfer some money from their savings account to their checking account to combat food inflation still has problems.

ING itself states that the outage began after planned IT maintenance work on the night of Saturday to Sunday. The bank did not provide details about the nature of the problem. In its statement, ING wants to solve the problem before Monday morning. At this point, the morning is over, but the services are still not working properly. The major bank apologizes to its customers.

ING has significantly reduced its physical services in recent years. Offices were closed and ATMs disappeared. This was offset by large investments in digital services. The functionality has been greatly expanded. Customers trust their bank’s digital capabilities (just like other banks) and now have few options.