It’s no secret that some types of jobs are threatened by the development of artificial intelligence. It is said that artificial intelligence models could replace some humans in the coming years. We meet employees every day customer service sector is one of them.

There were companies that were already replacing people who worked on the telephone with artificial intelligence. For example, an e-commerce giant called Dukaan announced last summer that it would lay off 90% of its customer service and replace it with artificial intelligence. Now the India-based IT giant Tata Consultancy Services (TCS) A new statement from the CEO shows that the call center industry could soon be over.

“Artificial intelligence will minimize the need for customer service agents”

K. Krithivasan, the boss of TCS, which has 616,000 employees and is the country’s second-largest company by market value, spoke to the Financial Times. Manager, the need of artificial intelligence for call centers will minimize told.

Krithivasan stated that there has been no decline in workforce yet and this situation will change as customers from different countries adopt productive AI. Managerial, within a year or less He believes they will replace people.

Krithivasan, however, stated that he disagreed with the idea that artificial intelligence would lead to large-scale job losses. According to the director, the world will need more people in terms of technological talent brand new business forms will arise.

It may seem like a remote possibility that a chatbot could easily fulfill all of a customer’s requests on the phone. However, when we think about the development of artificial intelligence, we can foresee that this is not a far-fetched dream. Estimates already show that one of the hardest hit sectors is customer service, which employs millions of people.