Agree You have a cancelled flight Do you know what to do and what rights you have as a passenger?

Although it does differ from country to country and from company to company passenger rights for our country It has pretty much the same conditions.

Your rights when your flight is cancelled vary depending on the country you are travelling to, the airline and the origin or destination of your flight.

But in general you have a number of rights. These are the right to information, alternative flight or refund, It manifests itself in many ways, such as the right to compensation and support. So what should we do if we encounter a cancelled flight?

First of all airline, must inform you that your flight has been cancelled. They must also inform you of the reasons for this cancellation. In addition, they must provide you with a ticket for the nearest flight, and if you do not accept it, they must refund your ticket costs. Of course, at this point you can request the company to take you back to your point of departure free of charge.

Let’s talk about the compensation issue that everyone is wondering about.

At least two weeks before the planned departure time If you have not been notified of the cancellationyou are entitled to compensation. If you are notified of the cancellation two weeks to seven days before departure and you are not offered an alternative route, you are still entitled to compensation.

Likewise, less than one week before the scheduled departure time If you have been informed of the cancellation but no alternative transport option is offered, you are entitled to compensation in this case.

If your flight is cancelled and you have to wait to be placed on a new flight, the company must provide you with your catering, communications, accommodation and transportation rights.

When your flight is cancelled or if it is postponed, your rights to catering, communication, accommodation and transportation are granted. In addition, the airline you are flying with is obliged to provide you with all kinds of support and assistance.

One thing you need to remember at the beginning of all this is that the airline must inform you at least two weeks before the flight cancellation. If the cancellation is due to extraordinary circumstances and the cancellation was unavoidable despite taking all precautions, The airline will not pay any compensation. In this case, however, it must provide passengers with information about alternative modes of transport.

All these rights apply to flights within EU countries. Within the scope of European Union Regulation EC 261/2004 is more clearly defined. Since companies in our country are subject to the regulations of the Directorate General of Civil Aviation (DGCA) and the European Union, they follow certain standards regarding passenger rights in case of flight cancellations.

For detailed information, please visit the website of the airline you are flying with. “passenger rights” You can click to learn the details.

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