The Internet of Things (IoT) Applies to all connections of devices such as voice assistants, heaters or cars, which have the ability to connect to a network to perform functions navigation or reproduction content Likes music and videos.

Also, a new edition of Cyber ​​Signals, a newsletter produced by Microsoft which highlights relevant information technologyindicates that the use of this infrastructure may also have its share of risk businessAlso practical recommendations will increase trust In these systems.

According to the document, the company has revealed security patches that ensure this Cybercriminals Don’t break these networks connection, has vulnerability in 75% of cases. Additionally, these high-severity failures were widespread, up to 78% of the equipment used to install them. networks begining technology and the Internet of Things.

despite devices which are designed to allow users to connect and collaborate over the Internet customers Create a more modern environment with technology and amenities workersThey must be protected to prevent their failure to be used Cybercriminals.

According to Microsoft“Like economics Cybercrime As malware targets expand and become more common and easier to exploit, threat actors have more diverse installation methods. attacks on a large scale”. In this context, devices such as cameras, smart speakers, or commercial locks and devices can also become vulnerable and sensitive points for attackers.

In addition, it indicates that if threats Aimed at critical infrastructure systems, every organization needs to know how many devices they have, where and how they are connected to the network.

How to keep systems secure in a company

Microsoft Provides several recommendations for Internet of Things (IoT) systems to remain secure and inaccessible to cybercriminals. They are:

– It is necessary to work with interested parties. The business They need to identify critical areas for their business and the digital environment that encompasses their use technology.

– Companies should determine devices Technologies that are related to others and important to the company’s business operations.

– Risk analysis is necessary to know the impact of different scenarios in which the company becomes a victim of a cyber attack.

– After the analysis, a strategy should be developed, in which the impact of the attack on the business will be prioritized.

How to protect IoT systems from cyber attacks

Preventive work is a means of prevention cyber attacks Failed to log in to the company’s system. That is why, to act appropriately in these situations, organizations They must act quickly.

– Implement a policy safety New and improved is the first step to being able to make systems stronger. In case of methodology Zero trustDue to the fact that all external devices must be identified, it allows for greater security in the company’s network.

– solution safety It should be complete and some steps should be followed such as continuous monitoring, assessment of possible attack points, threat detection and response.

“The best approach is to target technology with attackers the weather The sky And device visibility, understanding what you have on your network and what it’s connected to, is very important,” said David Ach, head of IoT/OT security research at Microsoft.

In addition, he also noted that “the security of critical infrastructure is a global challenge and difficult to solve. We need to be innovative in building tools and conducting research to learn more about these types of attacks. “

As for companies

Companies must change their fields, “2023 comes with huge challenges for companies such as customer service, as consumption patterns and customer behavior evolve. Trends like cybersecurity, messaging, automation and customer experience will gain traction,” said Julian Sanchez, CEO and co-founder of Bidda.

Here are some tips for moving forward with this digital transformation:

1. Understand that the customer service experience is considered company-wide.

2. Analyze and observe the changes that users have in order to determine the preferences that connect users during communication.

3. Live for today. That is, if communications are instantaneous, the client wants answers to their requests.

4. Acquiring new tools is the start of process improvement and a more pleasant experience for your employees and customers.

Continue reading: