A common problem for millions of Brazilians is the unwanted calls they receive daily on their phones, be they landlines or smartphones. The experience is similar: calls last a few seconds (on average, three seconds), and usually no one says anything or answers your questions. This can happen even in the middle of the night, disrupting the rest of the workers. Thiago Martinsjournalist and digital influencer, commented UOL portal:

“I answer calls all day. I think something is at work, and when I answer, I see that these are these calls. It’s very unpleasant (…) There are days when it’s 7 am and the calls are already starting.”

Even using various applications to block unwanted calls, such as area codes different and the number is different, the tactics are not effective. During rest hours, in order to avoid the undesirable situations mentioned above, the journalist prefers to leave his smartphone in air mode. While we are citing this specific case, this is a general problem known as robots are calling: calls made automatically by robots.

A Anatel classify this practice as abusive telemarketing, also known as telephone spam. Between January 15 and 21 this year, according to the latest survey conducted by Anatel. Overall, this represents 51% of the total 4.83 billion connections across Brazil.

Who is responsible for robotic calls and how to block spam

In accordance with Anatelthese are companies that frequently make persistent calls, as reported by Martins:

• teleservices;
• Telecommunications;
• Charge;
• financial institution;
• Institutions requesting donations.

The digital influencer has tested several apps that block unwanted calls; however, random DDDs reduce efficiency. Another interesting alternative would be to register your number on the channel for free. do not bother me. After clicking on the link, create a login password to complete your registration.

Marina Freire Santos, an expert in consumer law, shared another recommendation. If a person feels uncomfortable, it is recommended to register numbers that send spam using screenshots. With records in hand, it will be possible to file a formal complaint with procon closer or even directly to Anatel.

A regulatory agency made available last month the portal Which company called me? The idea is to find the source of the numbers that insist on repeat calls. In connection with these results, complaints can be made to the responsible persons. This is an additional ally if you want to fight the problem directly. Marina indicates that:

“Contact the company through administrative channels [como reclamação em site, SAC, chat]; and with the Ombudsman to register a formal complaint”.

If all alternatives are not effective and you are still getting consistent calls from robots, the last alternative would be to go to court: “a demand to abstain from relationships and possible compensation for non-pecuniary damage he has suffered“, says the expert.

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