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Half of Russians are dissatisfied with the work of car dealers

  • October 17, 2023
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According to the results of another survey, almost half of Russians were dissatisfied with customer service when buying a car from an official dealer. According to them, the

According to the results of another survey, almost half of Russians were dissatisfied with customer service when buying a car from an official dealer. According to them, the quality of service leaves much to be desired, although car dealers are not afraid to raise prices.

According to the analytical agency A2:Research, 49% of respondents believe that Russian car dealers openly impose their services and conduct aggressive sales, which brings a significant profit margin, but are unable to provide quality advice.

45% of Russians plan to buy a car in the coming years; 82% of them are considering secondary market options. 42% look for a car at dealers, 30% through friends.

Respondents tend to buy vehicles from car dealers because 35% of sellers hide their car’s shortcomings, and 21% even consider it ideal and do not negotiate. 16% see a danger in buying from someone else, and 15% note that it is impossible to negotiate viewings with sellers. 39% of respondents turn to dealers because of the opportunity to trade in a car and get a discount, 24% are attracted by the opportunity to quickly buy a car.

The survey of 1,254 respondents was conducted in October 2023 in all regions of Russia.

According to the analytical agency A2:Research, 49% of respondents believe that Russian car dealers openly impose their services and conduct aggressive sales, which brings a significant profit margin, but are unable to provide quality advice.

45% of Russians plan to buy a car in the coming years; 82% of them are considering secondary market options. 42% look for a car at dealers, 30% through friends.

Respondents tend to buy vehicles from car dealers because 35% of sellers hide their car’s shortcomings, and 21% even consider it ideal and do not negotiate. 16% see a danger in buying from someone else, and 15% note that it is impossible to negotiate viewings with sellers. 39% of respondents turn to dealers because of the opportunity to trade in a car and get a discount, 24% are attracted by the opportunity to quickly buy a car.

The survey of 1,254 respondents was conducted in October 2023 in all regions of Russia.

Source: Avto Vzglyad

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