Automotive after-sales service, car sales transactions It is a service provided to ensure the continued sale of the product after it has been completed. This service, which includes transportation, delivery, installation and much more of the purchased product, also covers customer complaints.

Automotive Aftermarket Products and Services Association (OSS), through a survey conducted with the participation of members third quarter of 2023 He shared a report that he reviewed.

According to the Sectoral Evaluation Survey of the third quarter of 2023, the increase in after-sales continued this year.

According to the research, car sales The increase continues. In the third quarter of 2023, sales increased by 10.83% in dollars compared to the second quarter of the year. Compared to the third quarter of 2022, turnover is back on track this year 17.02% increase showed. While distributor member dollar sales increased by 19.69%, for producer members the rate was 15.38%.

The survey for the last quarter of the year contains different expectations. According to these expectations, an increase of 3.1% in domestic sales and an increase of 8.33% compared to last year are targeted.

There was no change in the collection rate, which stood at 61.8% in the second quarter of the year, but Share of OSS members It amounted to 59.5%.

OSS’s research shows that participants increased their own employment.

Members who participated in the survey in the first quarter of the year their employment It rose by 42.9%. During the same period, 52.4% of members maintained their labor participation.

However, labor participation appears to have declined compared to the second quarter of the year. Nevertheless, the membership rate remains 4.8%.

The most striking part of the research was the sectoral problems.

One of the problems that the members of the study encountered was cash flow problems happened. This problem that members faced in the third quarter of the year was experienced as a major problem for the sector. However, supply problems compared to the previous year is in decline.

45.2% of participants complained about shipping costs and delivery problems during product transportation. 42.9% of the same participants due to the rising exchange rate He stated that they were having problems.

However, the percentage of those planning to invest in the next three months is around 47%. This percentage has increased compared to last year and The sector will benefit from it The percentage of those who think is around 22%.