TeamViewer will strategically collaborate with Almer Technologies, a start-up that produces AR headsets for industrial applications.

TeamViewer AG, a company specializing in remote support, today announced that it has entered into a strategic partnership with Almer Technologies AG, a start-up developing augmented reality (AR) headsets for industrial and mobile workers.

TeamViewer provides support to field workers through a system where assistants can remotely see what technicians are working on via cameras. Experts and workers on site can then easily communicate via a real-time video call and their view is “enriched” with 3D visual markers, chat and more.

Almer’s Arc headset attaches to the user’s head. The AR headset maker also announced the launch of Arc 2, a new device with a 25-megapixel camera, beamforming microphones and integrated speakers. This allows employees to hear and be heard even in noisy industrial environments. The battery should last up to eight hours.

The Arc’s lightweight design sets it apart from products like Microsoft’s Hololens 2, which have a much bulkier design. To support industrial workers in hazardous environments, the Arc headset is fully compatible with protective equipment such as helmets and goggles.

According to Almer, 21 customers, including Switzerland’s largest defense company, are currently using the device for remote maintenance of combat aircraft in the USA.