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Gartner identifies the top 10 technology trends for government in 2023. These technologies can help the public sector accelerate transformation and prepare for post-digital government. The technology trends
Gartner identifies the top 10 technology trends for government in 2023. These technologies can help the public sector accelerate transformation and prepare for post-digital government.
The technology trends that Gartner identifies stem in part from the current global turmoil and technological disruption. These developments are putting pressure on governments to find a balance between opportunities and risks. At the same time, it also offers opportunities to shape the next generation of digital government, argues Gartner.
According to Gartner, government CIOs should consider the impact these 10 technology trends are having on their organizations. Gartner also advocates that government agencies should adopt these technologies to improve their business capabilities and create more future-proof government organizations.
According to Gartner, by 2025, 75% of government CIOs will be directly responsible for security beyond IT, including operational and critical technology environments. The convergence of enterprise data, data protection, supply chain, cyber-physical systems (CPS) and the cloud requires an integrated approach to security.
Governments are under pressure to modernize their aging IT infrastructure and applications to ensure more resilient government services. Gartner predicts that more than 75% of governments will run more than half of their workloads on hyperscale cloud services by 2025.
Global uncertainties, privacy concerns and possible government incursions result in high demand for sovereign clouds. By 2025, more than 35% of government legacy applications will be replaced by solutions built on low-code application platforms and maintained by fusion teams, Gartner predicts.
According to Gartner, 60% of government organizations will prioritize business process automation by 2026. In 2022 it was still 35%. Hyper-automation powers government business and IT processes to deliver seamless services to citizens.
Gartner predicts that by 2024, 60% of government investments in AI and data analytics will directly impact real-time operational decisions and outcomes. CIOs need to prepare for the widespread adoption of AI by ensuring the necessary data for decision making is available.
It is not enough to exchange data ad hoc between departments. Government agencies can derive much more value from data and analytics. As such, Gartner predicts that by the end of 2023, 50% of government organizations will have formal ownership structures for data sharing, including standards for data structure, quality, and timeliness.
Total Experience (TX) government approaches will reduce process ambiguity by 90% and increase customer and employee satisfaction rates by 50% by 2026, predicts Gartner. CIOs can reduce friction in experiences by mapping, visualizing, and redesigning the journey of citizens and employees.
Gartner expects that by 2024 more than a third of national governments will offer citizens a mobile identity exchange. To prepare for new responsibilities within the emerging digital identity ecosystems, governments need to find a way to easily deliver trusted digital identities.
Modular case management solutions help integrate government agencies and share products and services across programs, industries, and levels of government. Gartner predicts that by 2024, agencies using composable case management will be able to deliver new features 80% faster than their competitors.
Governments can resolve legacy, siled systems and data storage by adopting a composable architecture. In this way, governments can continuously improve and modernize.
Source: IT Daily
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