Why car services began to refuse car owners en masse to repair
- April 6, 2023
- 0
A conference of the Union of Car Services was held in Moscow, where experts from the industry spoke about the main changes that have taken place over the
A conference of the Union of Car Services was held in Moscow, where experts from the industry spoke about the main changes that have taken place over the past year, the difficulties faced by car repairers and, of course, about the current problems. And in detail about how auto repair shops live now and, most importantly, what car owners need to know – in the material of the AvtoVzglyad portal.
The world has changed a lot over the past year – take at least the car component: from now on we drive “Chinese”, we do not repair at dealers, but at independent services we buy much cheaper analogues instead of original spare parts. The principles of service and maintenance of cars have changed, as discussed at the conference of the Union of Car Services.
Speakers changed one after the other, but the main message remained: the main problem of today’s industry is counterfeit parts. Repair parts, consumables and maintenance fluids are all of disgusting quality. In addition, there are no controls, and therefore such goods are delivered to the shelves in tons, where car owners pick them up. Not out of stupidity or credulity, but out of desperation.
With this “wealth”, drivers come to the service and need mechanics to install their parts. For example, you sell three times as much, so use mine. And then what happens happens: the belt bought on the stock breaks, the valves are bent. And the furious owner of the immobilized car flies to the master with a demand to fix everything immediately. Thanks to SRT, of course. After all, how can a new, recently replaced belt break?
Neither a reminder about the lack of warranty for “their” spare parts, nor a video demonstration of cameras, where the owner demands to install their parts, will not help to solve the problem. Let’s face it, few people know how to admit their guilt. And then a six-figure bill looms on the horizon. And you will lie, and you will go against your conscience – if only to avert such a threat to the family budget. A threat that arose out of the blue by saving hundreds of rubles.
This is how “consumer extremism” arises, against which there is only one remedy: the initial refusal to provide a service. To do this, on the board, near the book of reviews and suggestions, an announcement is hung: we do not take with “our own”. Indeed, if restaurants can do it, why can’t a car service? There is no fundamental difference in doing business.
But here, however, one should be prepared for negativity on the Internet, where offended “refuseniks” flee. They will not miss the opportunity to complain again – they say: I applied and arrived, honor for honor, but I was turned around on the spot. Unexpected, unexpected. And everything he came up with his spare parts, did not allow himself to “weld”.
Of course, there is some truth in their words: car services on consumables, oils and other pads bring real money. And many. Only now the “retribution” for this income includes the provision of the guarantee that gas stations give for their work. And this is worth remembering.
Photo: www.freepik.com
The world has changed a lot over the past year – take at least the car component: from now on we drive “Chinese”, we do not repair at dealers, but at independent services we buy much cheaper analogues instead of original spare parts. The principles of service and maintenance of cars have changed, as discussed at the conference of the Union of Car Services.
Speakers changed one after the other, but the main message remained: the main problem of today’s industry is counterfeit parts. Repair parts, consumables and maintenance fluids are all of disgusting quality. In addition, there are no controls, and therefore such goods are delivered to the shelves in tons, where car owners pick them up. Not out of stupidity or credulity, but out of desperation.
With this “wealth”, drivers come to the service and need mechanics to install their parts. For example, you sell three times as much, so use mine. And then what happens happens: the belt bought on the stock breaks, the valves are bent. And the furious owner of the immobilized car flies to the master with a demand to fix everything immediately. Thanks to SRT, of course. After all, how can a new, recently replaced belt break?
Neither a reminder about the lack of a guarantee for “their” spare parts, nor a video demonstration of cameras where the owner demands to install their parts, will not help to solve the problem. Let’s face it, few people know how to admit their guilt. And then a six-figure bill looms on the horizon. And you will lie, and you will go against your conscience – if only to avert such a threat to the family budget. A threat that arose out of the blue by saving hundreds of rubles.
This is how “consumer extremism” arises, against which there is only one remedy: the initial refusal to provide a service. To do this, on the board, near the book of reviews and suggestions, an announcement is hung: we do not take with “our own”. Indeed, if restaurants can do it, why can’t a car service? There is no fundamental difference in doing business.
But here, however, one should be prepared for negativity on the Internet, where offended “refuseniks” flee. They will not miss the opportunity to complain again – they say: I applied and arrived, honor for honor, but I was turned around on the spot. Unexpected, unexpected. And everything he came up with his spare parts, did not allow himself to “weld”.
Of course, there is some truth in their words: car services on consumables, oils and other pads bring real money. And many. Only now the “retribution” for this income includes the provision of the guarantee that gas stations give for their work. And this is worth remembering.
Source: Avto Vzglyad
Donald Salinas is an experienced automobile journalist and writer for Div Bracket. He brings his readers the latest news and developments from the world of automobiles, offering a unique and knowledgeable perspective on the latest trends and innovations in the automotive industry.
